Support Case Analysis

Understanding what drives Edge Delivery Services support volume. Counts and classifications are rough estimates based on issue titles only.

← Back to status | When do cases arrive?

Key Metrics

Product Area Distribution

By Product Area

Breakdown

Issue Type Analysis

By Issue Type

By Priority

Integration & Authoring Patterns

Integration Type

Authoring Mode

Regional Distribution

By Region

Region Breakdown

Common Themes & Tags

Specific concerns and patterns identified in support cases

Product Area × Issue Type Matrix

Shows which product areas generate which types of issues

Monthly Trend