DNS Disruption for hlx.page and hlx.live

Incident Report for Edge Delivery Services for Adobe Experience Manager

Postmortem

Please see this postmortem for a complete update.

Posted Oct 02, 2023 - 16:41 UTC

Resolved

Adobe has been experiencing issues with the Domain Name System (DNS) provider that serves hlx.page and hlx.live that caused these domains to be unresolvable from certain networks. Changing the DNS provider to 1.1.1.1 (Cloudflare) or 8.8.8.8 (Google) provided an effective workaround.

Posted Sep 26, 2023 - 00:00 UTC